To the editor:

I am writing in hope that my experience will help anyone who has run into problems applying for unemployment insurance.

The social distancing required to battle the COVID-19 pandemic has caused an overwhelming number of Hoosiers to apply for unemployment benefits. The volume of applicants is such that traditional contact methods to resolve enrollment problems are not viable. Because I could not recall the answer to an 11-year-old security question, I could not change my username or my password or complete my application.

I sent emails to the Department of Workforce Development (DWD) and several government officials and left telephone messages daily, hoping for assistance. Only Sen. Eric Koch’s office responded promptly and were able to help.

I wish to thank Sen. Eric Koch and his legislative assistant, Alexa Walden, for their help in establishing a contact with an amazing supervisor at the DWD who not only resolved my problem, but checked back several times to ensure that I was able to complete my application.

If you are experiencing problems with your unemployment claim, please contact Sen. Koch’s legislative assistant, Alexa Walden, by email at [email protected] or call 317-234-9425. They are there to help.

Sincerely,

Nancy Goddard, Nashville

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