BUSINESS BRIEF: Nursing home earns customer experience award

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CarDon &amp;amp; Associates’ Brown County Health and Living Community has earned one of <a href="https://pinnacleqi.com/">Pinnacle Quality Insight’</a>s 2021 Customer Experience Awards.

Thirteen CarDon communities throughout Indiana received awards. Brown County Health and Living Community was among those who received the Customer Experience Award.

Throughout 2020, a sampling of CarDon’s residents and their families participated in monthly telephone interviews that included open-ended questions as well as the opportunity to rate a CarDon community in specific categories.

Each CarDon community that earned a Pinnacle Customer Experience Award scored in the top 15 percent of the nation across a 12-month average.

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