Brown County Water Utility experienced a large transmission break that affected storage at the Carmel Ridge tower in the northern part of their system. The break occurred on Monday at 5 a.m. and has been resolved, utility officials told The Democrat.

“Brown County Water worked all day to restore water service to all areas affected,” Brown County Water Utility’s General Manager Justin Hawley said, adding that the utility “was at the mercy of the tank refilling to its normal operating levels.”

Hawley said that Brown County Water has nine storage tanks. The Carmel Ridge Tank is supplying a larger area than normal while another tank in the far north part of the system is out of service. Because of this, more households were affected than normal.

“It was a perfect unpredictable storm during this time,” Hawley said. “The challenges of providing water to all our customers in this rural area 24 / 7 / 365 without any interruptions will forever go unknown but thanks to our great staff, they work through every situation as efficiently and effectively as possible.”

Hawley said they will continue to flush any air or tinted water from the areas affected.

Customers received a boil water advisory that will be in place until Thursday at 5 p.m. Brown County Water will be testing samples today and Wednesday to see if an extension will be necessary for the advisory.

“We advise people that when they experience those issues to not hesitate to call us so we can find a solution to the problem,” Hawley said.

Hawley said they have an answering service for after hours and weekend calls and encourages customers to reach out regardless of the time.

The Brown County Water Utility can be reached by phone at (812) 988-6611.